Question: I have just recently been successful in achieving promotion to my first ever supervisory post. I will have a group of 5 staff. I will be joining from another unit so I am not a total stranger to them.

I have a number of thoughts as to how best approach my new role; e.g. I think I’ll need to be a bit patient and not rush into big changes. I have observed other supervisors and managers make that mistake. Do you have other hard and fast rules for a person in my situation?

Answer: I’m not sure the following qualify as ‘hard and fast’ but here are my 7 suggestions:

1. Be yourself. – Don’t try to be your predecessor, or prove that you are not your predecessor, or copy someone else. Your own personality is the one that will surface in times of pressure, so it is important that you use and develop your own style. Give yourself and your staff some time to adjust. I agree you should ‘be patient and not rush into big changes’.

2. Use your supervisor / manager. Don’t expect to be a superstar, who needs no help or guidance. Ask for help when you need it. Make sure you understand the limits of your authority, when you can act alone or when you need to seek input from the Boss or HR.
3. Use existing information. Review written materials such as policies, procedures and training manuals.
4. Use your staff. They are technical experts. Don’t be afraid to ask for their help. They are familiar with day-to-day operations.
5. Expect a period of ‘testing’. It is only natural for your new staff to explore your limits and test your reactions. Particularly in the areas of work standards, behaviours, limits etc.
6. Get to know your staff.

7. Be loyal to the organisation. You now represent the organisation and management. Your staff will respect you for that loyalty.