In this new economic climate our level of service is key. It is not going to be enough just to ‘do the basics’ we will have to go a step further. Listen in for how one organisation managed to ‘delight this customer’.
A college professor stood in front of his students picked up a glass of water and asked “Is this heavy?” No – seemed the obvious answer. Then he stretched out his arm, still holding the glass and said; “What if I hold it for an hour, or a day –
“Every single one of us has the choice to be the type of Leader we wish we had” – a great quote from the great Simon Sinek. I heard him on a recent TED broadcast. It reminded me of my own experience working with and for Leaders. Let me use
“Mighty stuff Martin. Can you give me a call on ***” Thus read a direct message I received on LinkedIn last week. From a 1st degree contact. It looked important, maybe even a bit urgent. I called as soon as I could. “Hello, is that Jim (not real name)?” I
I have a session coming up shortly on Effective Influence so I’ve been doing some reading. I came across an article titled ‘Psychological tricks to manipulate people’. The title made me uncomfortable. Whether you are a high powered Negotiator, work in Sales, provide Customer Service or you simply need to
“Make someone’s day” is a great recommendation. I read it in the book Fish written by Steven Lundin. He says it doesn’t have to be a life changing gesture. For some people at some times the phrase ‘How are you’ could change their life or make their day if used
I just wanted to reclaim points due on my Credit Card loyalty scheme. Simple? Yes, maybe. Easy? Not with ‘XYZ Bank – Reward Scheme’. No obvious link on the XYZ Home Page to their Reward Scheme dept. Tried their Search function. Had a quick look at FAQs. Still no