Course Objective:
This course aims to provide you with an insight into the key roles, responsibilities and functions of Supervision/Management. By the end of the course you should understand the key differences between managing and operating and be able to maximise your potential effectiveness in getting work done through other people.

Course Content:

Supervision Defined:
What is it? How different from non-management? Can it be learned / improved?

The Roles / Functions:
P. O. L. C. A. And that’s not just a dance.

Planning:
Compass versus stopwatch. What’s to be done. Smart objectives.

Organising:
Making things happen. Allocating work. Coordinating. Communicating.

Leading:
Capital L versus lower case l Leadership. Relationships. Teams. Motivation.

Controlling:
Contingencies? Problem Solving & Decision Making.

Self Management:
Making the most of your key resource; yourself. Manage your time, your stress and your career.

For Whom:

Those who have recently moved into supervision/management.

Duration:

3 days.