Objective:
The aim of this course is to make the attendee a better manager and leader. It will help them to distinguish between ‘managing’ and ‘leading’. It will introduce new techniques to assist in their role as leader of a team. It will also refresh their memory and remind them of the importance of a range of methods and tools needed to be a success.
Content:
Leading … Managing … Operating
What’s the difference? Does it matter? How? Why?
Leadership Styles … John Adair. What’s your style? What’s the best style? How can you judge?
Functions … P. L. O. C. Putting some of the theory into practice. A. P. E.
Delegation … The secret of success for all managers / leaders.
Performance … Footpath Feedback Formula. Coaching day to day. Praise and Recognition. Delivering criticism constructively.
Selection … Identifying and choosing appropriate candidates. The foundation first. Unsuccessful applicants? Behavioural interviewing; the best guarantee for effective selection.
Teams – defined – stages – the ‘super team’
What is (and is not) a team? How do teams develop? What differentiates the ‘super team’ – what to learn?
Team Roles – Belbin
The perfectly balanced team (roles) What are your ‘primary and supporting’ roles?
Super Teams Review
How is your team doing? Self and team analysis – 9 dimensions. Capability and Willingness; individual and collective.
The Decision Continuum
The Decision Instrument. How do you make decisions with / in / for your team? What are the plusses and minuses?
Theory X, Theory Y – McGregor
Which theory do you believe? Prove it. The Managers Dilemma
Leading a Project Team
What are the steps? Individual versus team expertise.
Communication for Influence
Interpersonal Influence Inventory. Amiable – Expressive – Analytic – Driver
Perceived Strengths and Weaknesses. Adapting to other styles. Communication Conundrums
Additional Team Tools
Brainstorm. Teamvoting. Structured Criteria Ranking.
Conflict
Identification and Analysis. Selecting the right approach. Handling feelings.
For Whom:
This course is ideal for those who need to improve their management and leadership skills. Attendees will have direct responsibility for others or else they will be at a senior level where they are required to work across functional boundaries and where they are required to influence / manage others often without formal authority.
Pre Course Assignment:
There is a pre course assignment, which requires all participants to get feedback from their staff and managers through completion of questionnaires. The attendees Manager is also asked to specify expected outcomes or goals for the individual as a result of attending the course.
Personal Implementation Planning:
A significant element that runs throughout the course is a structured ‘Personal Plan’ where attendees are required to write down how they plan to implement ideas and techniques learned on the course. They will be actively encouraged to review and discuss the plan with their direct manager.