Course Objective:
Better results though better communications.
By the end of the course you will be better able to present yourself and get your message across in a range of communication situations. The course aims to build your skills in giving and receiving information and feedback.
Course Content:
- The Principles of Communication
The key foundational issues that all should understand in order to give and receive information in an effective and professional manner.
- The Communication Model
Sender, Message, Medium, Receiver, Feedback
- Spoken versus Written Communication
Which is better, when to use, be aware
- One-Way versus Two-Way Communication
Advantages, Disadvantages, When to use what
- Listening
Receiving verbal information, Why bother, How
- Communicating in Group Situations
Contributing at a meeting, facilitating discussion, giving feedback
- Question Skills
Types, when and how
- Non-Verbal Communication
Communicating without speaking
- Written Communication, the basics
e-mails, memos, messages
For Whom:
All staff who require effective communication skills
Duration:
2 days